Terms of Service
Last updated: September 2026
1. Scope
These General Terms and Conditions apply to all contracts between Philipp Brandtner, Dorfstraße 109, 6561 Ischgl, Austria (the "provider"), and the customer for the use of HotelPilot software as a cloud service (SaaS). They are intended exclusively for businesses.
2. Subject Matter
The provider makes a web-based property management software for hotel operations available to the customer.
3. Contract and Pilot Phase
After a joint conversation, the customer receives an individual offer for their property. The contract is concluded when the customer accepts this offer in writing or by email. During the pilot phase, the provider takes on properties one at a time; there is no entitlement to be accepted.
4. Prices and Payment
Prices and scope, including setup and the agreed data migration, are set out in the individual offer. All prices are in euros plus statutory VAT. Billing is monthly in advance.
5. Availability
The provider aims for 99.5% annual average availability.
6. Data Protection
The provider processes personal data exclusively in accordance with the GDPR. Data is stored on servers within the European Union.
7. Termination
The contract can be terminated by either party with 30 days' notice at the end of the billing period. After termination, the customer has 30 days to export data.
8. Liability
Liability is limited to intent and gross negligence. Maximum liability is capped at fees paid in the last 12 months.
9. Changes to Terms
The provider may change these terms with 30 days' notice. The customer will be informed by email.
10. Final Provisions
Austrian law applies. Place of jurisdiction is Innsbruck, Austria.